Choosing an Electrical Contractor
Deciding on an electrical contractor to handle your knob and tube wiring replacement is an important first step. Customers should feel comfortable through the whole process.
When you’re looking through the electricians you find, ask yourself –
– Are their websites up to date and informative?
– When you email or call, do they respond timely?
– Do they have online reviews on websites like Houzz, Yelp, Angie’s List, HomeAdvisor, Facebook, etc?
– Are they a full-service company or a one-man show?
– Do they do this kind of work regularly?
– Do they offer free estimates?
– Do they offer a warranty and on what exactly?
– Do they carry insurance?
We are a bit biased towards Yelp reviews. The reason is that Yelp will never ask a consumer to leave a review, unlike most other sites. In addition, the contractor or business is not supposed to ask either, making all reviews genuine (in theory, of course). Regardless of whether you believe that, take a look at companies that have reviews on different sites. I bet there will be fewer on Yelp then on others (unless they have only been on Yelp). In our area, the electrician who has the most “approved reviews” has 100 on Yelp. There is one other that is close to him, and after that, everyone else has half as many or fewer. If you look on Angie’s List or HomeAdvisor, you will find lots of companies with well over 100 reviews.
Bad Early Signs
You have an appointment with the electrical contractor for an estimate and they no call no show. This is usually a pretty good indication of how things will go in the future. If they do show but you don’t see an estimate for over a week, that’s a pretty bad sign as well.
Let’s say you’ve selected a contractor (who showed up for the estimate) and things are underway. The biggest complaint we hear when customers are talking about past issues is, “The contractor said he was going to start on this day, and didn’t show up!” Yes, it’s typically a bad sign if the contractor is pushing you off a week or two, but if it’s a day or two, maybe cut them some slack. Communication is key here: Did they at least communicate they were not starting as planned? Or did they no show without Those are two very different things. If they no called no showed, it will feel even worse if you already paid them some portion
Scheduling is tricky for contractors — surprises come up all the time that can bump things around. These are instances where working with a slightly larger company may be helpful, as they have the capacity to handle surprises and stay on track. However, no call no showing to an estimate is inexcusable — if that happens to you, look elsewhere for sure!